The offer disclosure names Google as providing transcription through its contact centre artificial intelligence service and Microsoft Azure as providing the AI Agent and AI Assistant services, alongside Eleven Labs and Nuance for text to speech and Deepgram and Soniox for speech to text.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Service Offer Disclosure — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Table 4 Subprocessors
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-optional-ai-subprocessors-named. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-optional-ai-subprocessors-named
BibTeX
@misc{warmtransfer-claim-wxcc-ret-optional-ai-subprocessors-named,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-optional-ai-subprocessors-named},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-optional-ai-subprocessors-named},
note = {Source note wxcc-ret-optional-ai-subprocessors-named, checked 2026-09-05}
}