Agent and user generated data in cloud Webex Contact Center, covering recordings, transcripts, call associated data, digital content and historical reporting, is deleted within 60 days of termination or expiration.
Checked 2026-09-05
Upon termination/expiration: Deleted within 60 days.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Service Offer Disclosure — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Table 1 Customer Content, Agent and User Generated Data row
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-od-60-days-after-termination. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-od-60-days-after-termination
BibTeX
@misc{warmtransfer-claim-wxcc-ret-od-60-days-after-termination,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-od-60-days-after-termination},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-od-60-days-after-termination},
note = {Source note wxcc-ret-od-60-days-after-termination, checked 2026-09-05}
}