Cisco states that chat, email, short message and social media digital channel transcripts are retained for 6 months through Cisco Engage with a further 18 months available on request.
disputed · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Service Offer Disclosure — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Table 1 Customer Content, Agent and User Generated Data row
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-digital-transcripts-6-plus-18-months. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-digital-transcripts-6-plus-18-months
BibTeX
@misc{warmtransfer-claim-wxcc-ret-digital-transcripts-6-plus-18-months,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-digital-transcripts-6-plus-18-months},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-digital-transcripts-6-plus-18-months},
note = {Source note wxcc-ret-digital-transcripts-6-plus-18-months, checked 2026-09-05}
}