Cisco states that the cloud Webex Contact Center offer does not use customer content or customer systems information to train or fine-tune its generative or agentic artificial intelligence.
Checked 2026-09-05
This Cisco Offer does not use Customer Content or Customer Systems Information to Train and Fine-Tune its Generative or agentic AI.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Service Offer Disclosure — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · section 4 Artificial Intelligence, opening paragraph
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-cloud-does-not-train-on-customer-content. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-cloud-does-not-train-on-customer-content
BibTeX
@misc{warmtransfer-claim-wxcc-ret-cloud-does-not-train-on-customer-content,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-cloud-does-not-train-on-customer-content},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-cloud-does-not-train-on-customer-content},
note = {Source note wxcc-ret-cloud-does-not-train-on-customer-content, checked 2026-09-05}
}