The same data category names carry unrelated retention regimes across the 3 offer disclosures: events data is 36 months or configured in the cloud contact centre, 60 days with an undefined longer tier in the Enterprise product, and 6 months live plus 2 years archived in Webex Engage.
inferred · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- inferred
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Service Offer Disclosure — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Table 2 of each of the three offer disclosures
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-category-names-are-not-comparable. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-category-names-are-not-comparable
BibTeX
@misc{warmtransfer-claim-wxcc-ret-category-names-are-not-comparable,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-category-names-are-not-comparable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-category-names-are-not-comparable},
note = {Source note wxcc-ret-category-names-are-not-comparable, checked 2026-09-05}
}