Cisco names Calabrio as an optional subprocessor that may receive voice communication recordings, screen recordings and workforce optimization content for quality management, workforce management, analytics and cloud infrastructure storage.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Service Offer Disclosure — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Table 4 Subprocessors, Calabrio row
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-calabrio-optional-subprocessor. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-calabrio-optional-subprocessor
BibTeX
@misc{warmtransfer-claim-wxcc-ret-calabrio-optional-subprocessor,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-calabrio-optional-subprocessor},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-calabrio-optional-subprocessor},
note = {Source note wxcc-ret-calabrio-optional-subprocessor, checked 2026-09-05}
}