Claim record · Webex Contact Center recording and contact data retention
Content generated by the AI Agent and AI Assistant is retained per the customer's configured settings while active and deleted within 60 days of termination.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex Contact Center Service Offer Disclosure — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Table 1 Customer Content, Webex-Generated Content row
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: claim wxcc-ret-ai-generated-content-per-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-ai-generated-content-per-settings
BibTeX
@misc{warmtransfer-claim-wxcc-ret-ai-generated-content-per-settings,
title = {Webex Contact Center recording and contact data retention: claim wxcc-ret-ai-generated-content-per-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-ai-generated-content-per-settings},
note = {Claim wxcc-ret-ai-generated-content-per-settings, verified 2026-09-05}
}