In the Analyzer Agent Volume stock report, total contacts handled is calculated as Sum of Connected Count plus Sum of Outdial Connected Count.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Multimedia Reports > Agent Volume
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-stock-handled-formula. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-stock-handled-formula
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-stock-handled-formula,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-stock-handled-formula},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-stock-handled-formula},
note = {Source note wxcc-reporting-discrepancies-stock-handled-formula, checked 2026-10-01}
}