In the Analyzer Agent Details stock report, Agent Transfer is the number of times an agent transferred inbound contacts to another agent after consult, from Sum of Agent To Agent Transfer Count.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Agent Reports > Agent Details, Agent Transfer
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-stock-agent-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-stock-agent-transfer
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-stock-agent-transfer,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-stock-agent-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-stock-agent-transfer},
note = {Source note wxcc-reporting-discrepancies-stock-agent-transfer, checked 2026-10-01}
}