The Analyzer stock Abandoned Contacts metric counts contacts abandoned in IVR, in queue waiting time, in sequential queue waiting time, in parallel queue waiting time (UCCX only), and when an agent does not receive the call.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Business Metrics > Abandoned Contacts
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-stock-abandon-scenarios. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-stock-abandon-scenarios
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-stock-abandon-scenarios,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-stock-abandon-scenarios},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-stock-abandon-scenarios},
note = {Source note wxcc-reporting-discrepancies-stock-abandon-scenarios, checked 2026-10-01}
}