In the tech note, a call is In SL when it is handled and its queue duration is within the Service Level Threshold configured on the queue, with the threshold converted to milliseconds for the Analyzer filter.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as documented 2020-05-14
- Checked
- 2026-10-01
Sources
- Create Analyzer Service Level Percentage Report — Cisco Systems · tier 2 current vendor documentation · Configure section, Step 10
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sl-threshold-queue-ms. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sl-threshold-queue-ms
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-sl-threshold-queue-ms,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sl-threshold-queue-ms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sl-threshold-queue-ms},
note = {Source note wxcc-reporting-discrepancies-sl-threshold-queue-ms, checked 2026-10-01}
}