Cisco's 2020 Analyzer tech note defines Service Level % as calls answered within the queue's Service Level threshold divided by total calls including abandoned calls, multiplied by 100.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as documented 2020-05-14
- Checked
- 2026-10-01
Sources
- Create Analyzer Service Level Percentage Report — Cisco Systems · tier 2 current vendor documentation · Introduction / service level definition paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sl-formula-2020. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sl-formula-2020
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-sl-formula-2020,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sl-formula-2020},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sl-formula-2020},
note = {Source note wxcc-reporting-discrepancies-sl-formula-2020, checked 2026-10-01}
}