The tech note describes Abandoned (termination type abandoned) as calls terminated before distribution to a destination site, and also calls that ring an agent who does not pick up.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as documented 2020-05-14
- Checked
- 2026-10-01
Sources
- Create Analyzer Service Level Percentage Report — Cisco Systems · tier 2 current vendor documentation · Configure section, abandoned-calls measure step
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sl-abandon-ring-no-answer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sl-abandon-ring-no-answer
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-sl-abandon-ring-no-answer,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sl-abandon-ring-no-answer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sl-abandon-ring-no-answer},
note = {Source note wxcc-reporting-discrepancies-sl-abandon-ring-no-answer, checked 2026-10-01}
}