Cisco states that Webex Contact Center Legacy Reports (real-time and historical) and Analyzer data do not match exactly because the data is computed differently.
Checked 2026-10-01
The data between Analyzer and Legacy Reports do not match exactly as the data is computed differently.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Contact Center Data Collection for Technical Assistance Center (TAC) — Cisco Systems · tier 2 current vendor documentation · Reporting Issues (Analyzer or Legacy)
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-legacy-vs-analyzer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-legacy-vs-analyzer
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-legacy-vs-analyzer,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-legacy-vs-analyzer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-legacy-vs-analyzer},
note = {Source note wxcc-reporting-discrepancies-legacy-vs-analyzer, checked 2026-10-01}
}