On Supervisor Desktop KPI cards, Service Level is the percentage of contacts that were connected, opted out of the queue, dequeued, or terminated within the queue, all within the SLA timeframe.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- View your contact center KPI cards — Cisco Systems · tier 2 current vendor documentation · Average Service Level KPI card definition
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-kpi-sl-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-kpi-sl-def
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-kpi-sl-def,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-kpi-sl-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-kpi-sl-def},
note = {Source note wxcc-reporting-discrepancies-kpi-sl-def, checked 2026-10-01}
}