On Supervisor Desktop KPI cards, Total Contacts Handled includes contacts currently connected to an agent, contacts connected and since terminated, and sudden disconnects.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- View your contact center KPI cards — Cisco Systems · tier 2 current vendor documentation · Total Contacts Handled KPI card definition
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-kpi-handled-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-kpi-handled-def
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-kpi-handled-def,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-kpi-handled-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-kpi-handled-def},
note = {Source note wxcc-reporting-discrepancies-kpi-handled-def, checked 2026-10-01}
}