On Supervisor Desktop KPI cards, Total Contacts Abandoned counts contacts terminated in the queue before connecting to an agent, irrespective of how they were handled in previous queues.
Checked 2026-10-01
The number of contacts that were terminated in the queue before getting connected to an agent, irrespective of its handling in previous queues, if any.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- View your contact center KPI cards — Cisco Systems · tier 2 current vendor documentation · Total Contacts Abandoned KPI card definition
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-kpi-abandoned-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-kpi-abandoned-def
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-kpi-abandoned-def,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-kpi-abandoned-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-kpi-abandoned-def},
note = {Source note wxcc-reporting-discrepancies-kpi-abandoned-def, checked 2026-10-01}
}