The Supervisor Desktop KPI card service-level definition (which counts opt-outs, dequeues and in-queue terminations within the SLA as meeting it) is worded differently from the tech note's answered-within-threshold over offered formula, so the two can produce different SL percentages for the same queue and period.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- View your contact center KPI cards — Cisco Systems · tier 2 current vendor documentation · Average Service Level KPI card definition
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-sl-defs-differ. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-sl-defs-differ
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-inf-sl-defs-differ,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-sl-defs-differ},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-sl-defs-differ},
note = {Source note wxcc-reporting-discrepancies-inf-sl-defs-differ, checked 2026-10-01}
}