An Analyzer stock abandoned count that includes IVR abandons will normally exceed a Supervisor Desktop queue-level abandoned count for the same day, because the KPI card counts only contacts terminated in queue.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Business Metrics > Abandoned Contacts
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-ivr-abandon-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-ivr-abandon-gap
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-inf-ivr-abandon-gap,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-ivr-abandon-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-ivr-abandon-gap},
note = {Source note wxcc-reporting-discrepancies-inf-ivr-abandon-gap, checked 2026-10-01}
}