Daily or interval aggregates pulled from the Search API without a timezone argument are bucketed in UTC and will not line up with Analyzer reports run in the Tenant time zone unless the tenant is on UTC.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Search API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- webex-contact-center-api-samples: reporting-samples/graphql-sample README — Cisco Systems (WebexSamples GitHub organisation) · tier 3 vendor-maintained repositories · README, aggregationInterval argument
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-api-utc-offset. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-api-utc-offset
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-inf-api-utc-offset,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-api-utc-offset},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-api-utc-offset},
note = {Source note wxcc-reporting-discrepancies-inf-api-utc-offset, checked 2026-10-01}
}