The CSR fields shortInIVRCount and shortInQueueCount indicate whether a call was terminated as short while in IVR or while parked in queue, respectively.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Search API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- DataDictionary/CSR.md — WebexSamples (Cisco official GitHub organisation) · tier 3 vendor-maintained repositories · CSR data dictionary, shortInIVRCount and shortInQueueCount
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-csr-short-ivr-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-csr-short-ivr-queue
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-csr-short-ivr-queue,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-csr-short-ivr-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-csr-short-ivr-queue},
note = {Source note wxcc-reporting-discrepancies-csr-short-ivr-queue, checked 2026-10-01}
}