The CSR field contactHandleType shows whether a call was handled as short, abandoned or normal, and isContactHandled flags whether an agent handled the contact.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Search API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- DataDictionary/CSR.md — WebexSamples (Cisco official GitHub organisation) · tier 3 vendor-maintained repositories · CSR data dictionary, contactHandleType and isContactHandled
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-csr-handle-type. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-csr-handle-type
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-csr-handle-type,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-csr-handle-type},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-csr-handle-type},
note = {Source note wxcc-reporting-discrepancies-csr-handle-type, checked 2026-10-01}
}