Source note · Troubleshooting missing Webex Contact Center recordings
In May 2026 Cisco migrated Webex Contact Center recording management into Control Hub under the new Interaction History section.
Checked 2026-10-01
We've migrated recording management to Control Hub under the new Interaction History section to provide an enhanced experience for voice interactions.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- interaction-history
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-05-25
- Checked
- 2026-10-01
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · What's new for administrators, entry 'Enhanced Voice Recording Experience with Interaction History in Control Hub' (May 25, 2026)
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-recording-mgmt-moved-to-ih. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-recording-mgmt-moved-to-ih
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-recording-mgmt-moved-to-ih,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-recording-mgmt-moved-to-ih},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-recording-mgmt-moved-to-ih},
note = {Source note wxcc-recording-troubleshooting-recording-mgmt-moved-to-ih, checked 2026-10-01}
}