Source note · Troubleshooting missing Webex Contact Center recordings
A recording that one administrator can see and another cannot most likely reflects a missing Team, Site, Queue or Entry Point in the second user's resource access, or external-admin status, rather than a missing recording.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- interaction-history
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Manage Interaction History — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage Interaction History, Permission and access (resource-based access and External Admin Access)
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-not-visible-resource-access. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-not-visible-resource-access
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-not-visible-resource-access,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-not-visible-resource-access},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-not-visible-resource-access},
note = {Source note wxcc-recording-troubleshooting-not-visible-resource-access, checked 2026-10-01}
}