Source note · Troubleshooting missing Webex Contact Center recordings
To see an interaction in Interaction History a user needs access to all four of its associated resources (Team, Site, Queue and Entry Point); lacking any one hides the record.
Checked 2026-10-01
Access is verified across all four categories; if you lack access to any one of these resources associated with an interaction, the record will not be visible to you.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- interaction-history
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage Interaction History — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage Interaction History, Permission and access, resource-based access
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ih-four-resource-access. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ih-four-resource-access
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-ih-four-resource-access,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ih-four-resource-access},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ih-four-resource-access},
note = {Source note wxcc-recording-troubleshooting-ih-four-resource-access, checked 2026-10-01}
}