Source note · Troubleshooting missing Webex Contact Center recordings
External administrators can view interactions in Interaction History but cannot play, download or delete recordings and transcripts.
Checked 2026-10-01
External administrators can view interactions but can't play, download, or delete recordings and transcripts.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- interaction-history
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage Interaction History — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage Interaction History, Permission and access, External Admin Access
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ih-external-admin-no-play. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ih-external-admin-no-play
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-ih-external-admin-no-play,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ih-external-admin-no-play},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ih-external-admin-no-play},
note = {Source note wxcc-recording-troubleshooting-ih-external-admin-no-play, checked 2026-10-01}
}