Source note · Troubleshooting missing Webex Contact Center recordings
The Interaction History article states that play and download permissions are managed independently, with a distinct Download Access permission granting download of recording files and transcripts.
disputed · Checked 2026-10-01
Play and download permissions are managed independently.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- interaction-history
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- disputed
- Checked
- 2026-10-01
Sources
- Manage Interaction History — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage Interaction History, Permission and access, Download Access
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ih-download-separate-perm. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ih-download-separate-perm
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-ih-download-separate-perm,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ih-download-separate-perm},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ih-download-separate-perm},
note = {Source note wxcc-recording-troubleshooting-ih-download-separate-perm, checked 2026-10-01}
}