Source note · Troubleshooting missing Webex Contact Center recordings
To permanently delete voice recordings and transcripts, a licensed administrator needs Interactions View permission plus explicit delete access in the user profile.
Checked 2026-10-01
The administrator must then have explicit access to permanently delete audio recordings and transcripts.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- interaction-history
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage Interaction History — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage Interaction History, Permission and access, Delete Access
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ih-delete-requires-view. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ih-delete-requires-view
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-ih-delete-requires-view,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-ih-delete-requires-view},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-ih-delete-requires-view},
note = {Source note wxcc-recording-troubleshooting-ih-delete-requires-view, checked 2026-10-01}
}