Source note · Troubleshooting missing Webex Contact Center recordings
Since May 2026, the EPIC CTI Connector can automatically send a Pause event to Webex Contact Center based on the active widgets in the clinician's workspace.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- recording-pause-resume
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-05-14; tenants using the EPIC CTI connector
- Checked
- 2026-10-01
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · What's new for administrators, entry 'Automated Pause/Resume Recording' (May 14, 2026)
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-epic-auto-pause. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-epic-auto-pause
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-epic-auto-pause,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-epic-auto-pause},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-epic-auto-pause},
note = {Source note wxcc-recording-troubleshooting-epic-auto-pause, checked 2026-10-01}
}