Source note · Troubleshooting missing Webex Contact Center recordings
In Agent Desktop, calls are recorded automatically only if the administrator has enabled call recording, and the agent can pause recording only when pause is enabled.
Checked 2026-10-01
If enabled, you can pause a call recording while obtaining sensitive information, such as a customer's credit card information.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Record a call
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-desktop-pause-needs-admin. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-desktop-pause-needs-admin
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-desktop-pause-needs-admin,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-desktop-pause-needs-admin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-desktop-pause-needs-admin},
note = {Source note wxcc-recording-troubleshooting-desktop-pause-needs-admin, checked 2026-10-01}
}