Source note · Troubleshooting missing Webex Contact Center recordings
The List Captures request takes orgId, taskIds and urlExpiration, with task IDs obtained first from the Get Tasks API, and the response filepath is used to download the recording.
Checked 2026-10-01
Use the Filepath in the response to download and listen to the recording
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- captures-api
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated lab guide
- Checked
- 2026-10-01
Sources
- Lab 8: Webex Contact Center APIs (TECCCT-3001 lab guide) — Cisco Live Labs (GitHub Pages) · tier 3 vendor-maintained repositories · Lab 8 Webex Contact Center APIs, Captures section
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-captures-taskids-from-tasks. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-captures-taskids-from-tasks
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-captures-taskids-from-tasks,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-captures-taskids-from-tasks},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-captures-taskids-from-tasks},
note = {Source note wxcc-recording-troubleshooting-captures-taskids-from-tasks, checked 2026-10-01}
}