Source note · Setting up call recording in Webex Contact Center
If the caller consents in Recording Control the call is recorded, and if not it is not recorded, whatever the tenant, queue or schedule settings say.
Checked 2026-09-30
If the user consent is Yes in the flow, then the call is recorded, regardless of the recording configuration set at the tenant or queue or recording schedule level.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Recording Control', precedence order bullets 1 and 2
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-rc-yes-records. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-rc-yes-records
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-rc-yes-records,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-rc-yes-records},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-rc-yes-records},
note = {Source note wxcc-recording-setup-rc-yes-records, checked 2026-09-30}
}