Source note · Setting up call recording in Webex Contact Center
Even with Recording Control, settings such as Continue On Transfer, Pause Resume Enabled and Pause Duration still follow the tenant, queue or schedule hierarchy.
Checked 2026-09-30
recording configurations like Continue On Transfer, Pause Resume Enabled, Pause Duration, and others remain applicable according to the existing hierarchy
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Recording Control'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-rc-hierarchy-rest. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-rc-hierarchy-rest
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-rc-hierarchy-rest,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-rc-hierarchy-rest},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-rc-hierarchy-rest},
note = {Source note wxcc-recording-setup-rc-hierarchy-rest, checked 2026-09-30}
}