Source note · Setting up call recording in Webex Contact Center
Without Recording Control in the flow, a call is recorded if any of tenant, queue or schedule is set to Yes, and not recorded if all are set to No.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Recording Control', precedence order bullets 3 and 4
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-rc-absent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-rc-absent
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-rc-absent,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-rc-absent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-rc-absent},
note = {Source note wxcc-recording-setup-rc-absent, checked 2026-09-30}
}