Source note · Setting up call recording in Webex Contact Center
The queue Allow recording and Allow pause/resume for calls switches are available only for the Telephony channel type.
Checked 2026-09-30
This setting is available for the Telephony channel type
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create queues and configure routing patterns — Cisco (Webex Help Center) · tier 2 current vendor documentation · Advanced Settings section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-queue-telephony-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-queue-telephony-only
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-queue-telephony-only,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-queue-telephony-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-queue-telephony-only},
note = {Source note wxcc-recording-setup-queue-telephony-only, checked 2026-09-30}
}