Source note · Setting up call recording in Webex Contact Center
Cisco's two precedence descriptions differ: the schedule page lets a matching schedule decide alone, while Recording Control says any level set to Yes records the call. So whether a schedule set to No can suppress a queue or tenant Yes is disputed.
disputed · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Recording Control', precedence order bullet 3; compare ejatso 'Manage call recording schedules'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-precedence-disputed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-precedence-disputed
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-precedence-disputed,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-precedence-disputed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-precedence-disputed},
note = {Source note wxcc-recording-setup-precedence-disputed, checked 2026-09-30}
}