Source note · Setting up call recording in Webex Contact Center
Recordings can be downloaded from Interaction History in Control Hub when permissions allow, and download access is granted separately from play access.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- interaction history
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage Interaction History — Cisco · tier 2 current vendor documentation · download section; permissions section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-ih-download. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-ih-download
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-ih-download,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-ih-download},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-ih-download},
note = {Source note wxcc-recording-setup-ih-download, checked 2026-09-30}
}