Source note · Setting up call recording in Webex Contact Center
Agent Desktop pause and resume only appear for calls where pause/resume is enabled by the queue or schedule setting that applies, and Privacy Shield is on.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Record a call', conditions
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-desktop-gated-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-desktop-gated-inference
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-desktop-gated-inference,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-desktop-gated-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-desktop-gated-inference},
note = {Source note wxcc-recording-setup-desktop-gated-inference, checked 2026-09-30}
}