Among contacts with the same priority, the contact that has waited longest in the queue is routed first.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- contact priority
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set Contact Priority Activity
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-rq-priority-tiebreak. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-rq-priority-tiebreak
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-rq-priority-tiebreak,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-rq-priority-tiebreak},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-rq-priority-tiebreak},
note = {Source note wxcc-queue-overflow-setup-rq-priority-tiebreak, checked 2026-10-01}
}