When no matching agent is found, the contact is parked for the configured duration and routing then expands to the next call distribution group.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call distribution groups
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Non-skill-based queues with team assignments; Call Distribution Groups
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-rq-cdg-park-expand. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-rq-cdg-park-expand
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-rq-cdg-park-expand,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-rq-cdg-park-expand},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-rq-cdg-park-expand},
note = {Source note wxcc-queue-overflow-setup-rq-cdg-park-expand, checked 2026-10-01}
}