Call distribution group expansion is cumulative: the teams of the next group are added to the teams already eligible, and this repeats until a match is found or all groups are expanded.
Checked 2026-10-01
This adds new teams to the existing ones.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call distribution groups
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Call Distribution Groups expansion description
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-rq-cdg-cumulative. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-rq-cdg-cumulative
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-rq-cdg-cumulative,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-rq-cdg-cumulative},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-rq-cdg-cumulative},
note = {Source note wxcc-queue-overflow-setup-rq-cdg-cumulative, checked 2026-10-01}
}