A capacity-based team directs voice calls to a direct number whose capacity sets how many calls it handles concurrently, without agents signing in.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Non-skill-based queues with team assignments, Capacity-based Team
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-rq-capacity-team. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-rq-capacity-team
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-rq-capacity-team,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-rq-capacity-team},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-rq-capacity-team},
note = {Source note wxcc-queue-overflow-setup-rq-capacity-team, checked 2026-10-01}
}