For a queue without skills-based routing that uses team assignment, the routing pattern is longest available, which picks the agent who has been available the longest.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing patterns
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Routing patterns, team-based assignment
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-q-team-longest-avail. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-q-team-longest-avail
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-q-team-longest-avail,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-q-team-longest-avail},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-q-team-longest-avail},
note = {Source note wxcc-queue-overflow-setup-q-team-longest-avail, checked 2026-10-01}
}