A skills-based queue offers two routing patterns: longest available, and best available, which picks the agent with the highest proficiency in the required skill.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing patterns
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Skill-based routing section, routing pattern
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-q-skills-patterns. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-q-skills-patterns
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-q-skills-patterns,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-q-skills-patterns},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-q-skills-patterns},
note = {Source note wxcc-queue-overflow-setup-q-skills-patterns, checked 2026-10-01}
}