Each call distribution group's Add group after value, in seconds, sets the switch time to move to the next group when agents are not available.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call distribution groups
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Call distribution section, Add group after field
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-q-cdg-switch-time. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-q-cdg-switch-time
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-q-cdg-switch-time,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-q-cdg-switch-time},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-q-cdg-switch-time},
note = {Source note wxcc-queue-overflow-setup-q-cdg-switch-time, checked 2026-10-01}
}