A queue with agent-based assignment uses Circular as its default routing pattern and can have up to 1,000 agents added.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing patterns
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Agent-based assignment section
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-q-agent-based. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-q-agent-based
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-q-agent-based,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-q-agent-based},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-q-agent-based},
note = {Source note wxcc-queue-overflow-setup-q-agent-based, checked 2026-10-01}
}