Because Maximum time in queue terminates the contact, the first queue's maximum time must be longer than the flow's overflow wait, or callers are disconnected before they overflow.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queue settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Advanced settings, Maximum time in queue (reasoned with np2fdx Re-queue)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-inf-max-time-vs-overflow. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-inf-max-time-vs-overflow
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-inf-max-time-vs-overflow,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-inf-max-time-vs-overflow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-inf-max-time-vs-overflow},
note = {Source note wxcc-queue-overflow-setup-inf-max-time-vs-overflow, checked 2026-10-01}
}