A partner blog shows a cascade in which a secondary team's group is added after 120 seconds, and a skill-relaxation variant that lowers the required level after 120 seconds.
field report · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call distribution groups
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2023
- Status
- field report
- Checked
- 2026-10-01
Sources
- Webex Contact Center Queue Overflow with Cascading Teams and Skill Relaxation — Cloverhound · tier 4 archived vendor documentation · Team cascading and skill relaxation sections
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-fp-cascade-120s. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-fp-cascade-120s
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-fp-cascade-120s,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-fp-cascade-120s},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-fp-cascade-120s},
note = {Source note wxcc-queue-overflow-setup-fp-cascade-120s, checked 2026-10-01}
}