Escalate Call Distribution Group fails with CONTACT_NOT_QUEUED if the contact is not queued and FEATURE_NOT_ENABLED if the feature is not enabled in the tenant.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Escalate Call Distribution Group activity, error codes
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-fd-escalate-failures. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-fd-escalate-failures
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-fd-escalate-failures,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-fd-escalate-failures},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-fd-escalate-failures},
note = {Source note wxcc-queue-overflow-setup-fd-escalate-failures, checked 2026-10-01}
}