A timed fallback can be built by parking the contact with Queue To Agent, playing music for a set Music Duration, and then running Queue Contact. Cisco documents the chaining and the duration setting but not how Queue Contact treats a contact that is still parked against an agent.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue To Agent activity (chaining); Play Music activity > Music Duration
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-timed-fallback-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-timed-fallback-inference
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-timed-fallback-inference,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-timed-fallback-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-timed-fallback-inference},
note = {Source note wxcc-preferred-agent-routing-setup-timed-fallback-inference, checked 2026-10-01}
}